This release contains updates that improve deliverability of patient appointment messaging for SMS and email reminders, improvements to patient portal access for patients and their representatives, new settings to recieve email notifications when a new message in Chart Talk is available, and a new way to use Chart Talk Reports to improve patient engagement.
- Bookings Feature: Improved Deliverability of SMS and Email Appointment Reminders
When Chart Talk receives notification from the patient phone carrier or email provider that the message can’t be delivered, Chart Talk turns off the communication preference and logs the error under the patient communication log as “Comm Error”. This would happen if text messages were being sent to a landline or if the email address was entered incorrectly. You can easily see which patients contact information is not processing by opening Reports > Clinic Reports > Communication Log and setting the filters for a specified date range and type to “Comm Error”. - Improved Patient Portal Experience for Patients and their Representatives
-Updated Patient and Representative Password Update
-Updated accessability features recommended by WAVE Best Pracitce web design
To learn more about how patients can access the patient portal securely, please look at out page on How To Use The Patient Portal from the Chart Talk Online manual. - Bookings Feature: New Chart Talk Message Email Notification
Chart Talk Users and Patients now have a setting to receive email notifications that a new message is available. Chart Talk Users can find this new setting in their user profile settings. The patient setup - Bookings Feature: Statement Available Reminder to Patients with an Outstanding Balance
- Improving Patient Engagement – Do you have any suggestions for how you’d like your patients to interact with your clinic’s patient portal? Currently your patients can:
- Complete assigned forms like HIPAA compliance forms, patient intake forms, outcome assessment forms, and financial policy documents. Want to know how to create your own assignable documents? Learn More (LINK)
- See and print their upcoming appointments.
- Send and receive message from providers and staff.
- Bookings Features:
- Download patient statement
- Link directly to appointment request portal
- Link directly to online payment page
Please send your questions, ideas, or suggestion about the Chart Talk Patient Portal to our support email
Do you need a refresher on how to give patients access to the patient portal or do you want to learn more? (LINK)
Want to know more about Chart Talk Bookings? Included with Chart Talk Gold (Read about the simple three tiers of Chart Talk service levels)
How To Configure Bookings (LINK)
How To Use Chart Talk Bookings (LINK)